Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at pawtidy2026@gmail.com before sending your item back. Once your return request is reviewed, we will provide you with instructions on how and where to send your return. Items sent back without first contacting us and receiving return instructions will not be accepted.

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect. In those cases, please contact us so we can evaluate the issue and make it right.

You can always contact us with any return questions at pawtidy2026@gmail.com.

Damages and Issues

Please inspect your order upon delivery and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item. We will review the issue and work with you to make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods, custom or personalized products, personal care goods, hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about whether your specific item is eligible for return.

Unfortunately, we cannot accept returns on sale items or gift cards.

Cancellations

Orders may be canceled within one hour of being placed. To request a cancellation, please email pawtidy2026@gmail.com as soon as possible.

After the one-hour cancellation window has passed, we may be unable to cancel the order if processing has already begun.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at pawtidy2026@gmail.com.